Return And Exchange Policy
Thank you for shopping at Sesh. If you are not entirely satisfied with your purchase, we are here to help!
We can accept returns on most unopened/unused items within 30 days of purchase.
To initiate a return, please contact our team! We will do our best to resolve any issues and make sure you are completely satisfied with your order.
Please hold on to all packaging material until you are completely satisfied with the condition and performance of the item(s) purchased. Doing so will make it easier to return your item(s) if necessary.
To request a return or an exchange please contact us on our website, or send an email to our customer support team at Contact@GotSesh.com - our team is happy to help!
Not satisfied with your order?
If you are not satisfied with your order, you may be eligible for a refund or exchange within 30 days of receiving your order. (Excludes machines.)
If you would like to exchange your order, you will need to pay for the new order shipping cost, the return shipping cost for the original order, and a 10% restocking fee. Once we receive the returned product(s) and inspect them, we will place the credit, minus the fees, onto your account, so that you can place a new order at your convenience.
Received the Wrong Product?
If we have shipped you the wrong product(s) and you would like a refund or exchange, you can request a refund or to exchange for the correct product. Please also be sure to take photos of the wrong product(s) you received. After confirmation, we will immediately process your refund or send the correct product(s). Please contact us within 7 days of receiving your order and let us know if you would like a full refund or an exchange for the correct product(s).
Received Damaged or Defective Product(s)?
You have 7 days to report any product(s) you received damaged or defective, but please make an effort to contact us immediately. Also be sure to take pictures and/or videos of the damaged and defective product(s). Call us at (206) 274-9381 or email Contact@GotSesh.com.